I ordered two supposedly free products for the cost of the shipping only. They added a third product to the order without my permission.
I called to complain about it and was eventually refunded $24.80, the cost of the third item which I believe was an eye serum. Today, I was notified by a daily check of my banking account that there was an additional charge of $89.95 for Glow Skin Care products, which was just another name for products Bellalabs deceptively markets. When I called to complain, I was told I had authorized this monthly payment and I only had 14 days to cancel. This charge came through on the 17th day.
I advised the CSR I had no knowledge of any additional products being ordered. She then told me she'd cancel the order but I'd still be responsible for this months charge. No matter how irate I was, the CSR did not deviate from her prepared script and even told me I couldn't deny the charge because I had given permission.
This company is a major rip-off and needs to be investigated for their shady business dealings. No telling how many others have been ripped off.
Product or Service Mentioned: Bellalabs Free Trial.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $90.
Preferred solution: Full refund.
BellaLabs Cons: Deceptiveness, Feeling scammed.