Not resolved

I ordered the Bellalab free trial and did not care for the product. I tried to return it, but could not find a contact number.

I finally did - by now another shipment had arrived for which I was being charged $87.53. I made telephone contact finally and was told to send the product back. I would have to pay a $20 restocking fee! This I heartily protested for a while until the operator relented and said I would only pay one restocking fee.

Promptly after that, I received yet another shipment. American Express will credit my account following bank documentation of the charges and I have instructed them to block this account from any further attempts to draw money.

Product or Service Mentioned: Bellalabs Free Trial.

Monetary Loss: $196.

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