I ordered a "free" sample and received a quick automated response to thank me for my order of TWO products. I called customer support and spoke to a very rude person and told them to cancel my order for both products immediately and was told that they would cancel the order for me.
I requested verification of cancellation and was told again very rudely "Your order was cancelled - is there anything else". The next day, I received an email that my order had shipped and I called to cancel again, but received the order today. They now claim that I had never cancelled the order since I didn't receive an email confirmation proving the cancellation.
The "free" trial is a scam!
Product or Service Mentioned: Bellalabs Cream Free Trial.
Reason of review: Poor customer service.
Monetary Loss: $11.
Preferred solution: Full refund.
BellaLabs Cons: Scam offer.