Austin, Texas
Not resolved

The questions were about Shutterfly and they always follow through with promos. At the end it said 4.95 for shipping and insurance. I called them at 7:22 and at 10 am they sent this message:

At this time, you have been charged the full retail price of $87.63 for that initial 30-day product supply after your 14-day trial period expired. The 14 days are from the original order date as we explain in the terms and conditions you agreed to when you originally placed the order. We have cancelled the account from all further billing and shipping as of today's date. If you have any other questions, feel free to reply to this e-mail or call customer service during our regular business hours. To verify, here are the terms and conditions on our website you agreed to:


You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Bellalabs. We ship the product the day after you place your order (except that orders placed Saturday-Sunday will be shipped the following Monday). You will have 14 days from your original order date to see if Bellalabs is right for you. If you are unhappy with the product at any time during those 14 days, you must call us at 1-877-767-9942 and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing we will bill you $87.63 for your initial order, and every thirty days thereafter we will send you a new 30-day supply of our product, and automatically bill you the low price of $87.63. To cancel automatic delivery and billing, call us at 1-877-767-9942 or email us during normal business hours: Mon - Fri, 8am - 4pm Pacific Time. Please read our terms and conditions for more details.

The math doesn't make sense, just extra words to confuse things. They didn't call me or answer, their product is worth maybe 1% of nothing. Please don't put this on your face! I can't believe they can do this....Be advised they have listing all over the internet. Their SEO is pretty good....better than the product.

Product or Service Mentioned: Bellalabs Cream.

Monetary Loss: $92.

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