Not resolved
1.0
Details
7 comments

I was charged more than $260 for products that were supposed to be free samples, and were not advertised as subscriptions. The ad offered two-week free samples for only the cost of shipping.

Then, using the credit card number from the shipping, they charged me the full cost of the samples, $86 each, and sent another sample, charging another $86. When I complained by phone, I was put on hold for so long that I hung up. When I complained by email, I received a copy of a statement they swore was part of the advertising, but must have been in tiny tiny tiny print which stated that by ordering the samples I agreed to cancel within 10 days or I would be charged full price of $86. I never saw or read that in relation to the ad that I answered.

Had I read that, I never would have ordered "free" samples. Absolutely deceptive scam!!!!!

Product or Service Mentioned: Bellalabs Free Trial.

Reason of review: Not as described/ advertised.

Monetary Loss: $280.

BellaLabs Cons: Unauthorized charges, Poor customer service, False facebook testimonials, Rude customer service, Deceptive advertising.

  • Creme Del Mar
  • Biofinite
Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Anonymous
#1143450

i just got a collection notice !!! are they kidding..

paid for the sample.. never signed up for anything.

thank god i lost the card used a while back and canceled it. I am opening a complaint w the BBB, this is ridiculous.

Anonymous
#1124414

I also have the same problem. Even worse, when ordering it would say it was declined so I tried another card..knowing they were all GOOD, also said declined....but guess what they did....they are charging both card for the product because it DID go through....this is totally a fraudulent way to get your money even on more than 1 account!

Can anyone give me the email address please? I would like to email them to cancel both of them and return my payments....

Anonymous
#1117014

Same thing happened to me. I keep calling to cancel and no one EVER answers the phone. I just sent them an email, I hope that works!

Anonymous
#1105179

This has also happened to me. How can they legally get away with this!

Sounds like a item for 60 Minutes especially because seniors (like me ) are scammed and paying for something not requested or ordered. Wish they could have their hands slapped if nothing else!

Anonymous
#1090876

Same here... I plan to send them back unused....

Anonymous
#1087126

They did say TWO WEEKS in the ad and the way I understood it I was getting free samples for just paying the shipping . I happened to read the "terms and conditions" in the paper that came with the products (Creme Del Mar and Biofinite) and realized that if I didn't cancel and return the bottles that I would be charged 87.63 for the Creme Del Mar and another 87.63 for the Biofinite.

I tried to call them today but they weren't there. I plan to call tomorrow, cancel and return the products.

I haven't used them. If I still get charged, I will put a stop on the charges through my credit card company and report them to my Attorney General plus to their Attorney General.

Anonymous
#1073469

It happen the same to me, what did they finally did with this charge ?

BellaLabs Reviews

  1. 151 reviews
  2. 26 reviews
  3. 5 reviews
  4. 2 reviews
  5. 3 reviews
BellaLabs reviews