I ordered on line what I thought were trial size products of Bella Gold Serum $5.95 and Bella Gold Cream at $4.95. I received both products in a small box about two to three weeks ago.
I never tried the cream but used a little of the serum.
When I was paying my discover bill I noticed that I had been charged. $89.95 for the serum and $87.35 for the cream.
The serum was billed under Junisse Skin 866-4495-5640 Utah
The cream was billed under My Beauty Creams 866-805-2648 CA
I did not agree to any special terms and thought I was just paying for the two products.
When I called the Utah number I was told that I would have had to cancel the order by a certain time. I was not aware of this and don't recall seeing this when I ordered. I would not have ordered these products had I known there was a stipulation. I was also told that the $4.95 and $5.95 amounts were shipping and handling charges.
Both products came in the same small box and were shipped from Salt Lake City Utah.
The package did not contain a billing statement, only a card to describe how to use the products.
I was told that they would cancel any future orders. After more protest from me they agreed to deduct $30.57 for the serum and$31.48 for the cream. The total amount of these two products was $177.30. Even though they are deducting those two amounts it still leaves me paying
$115.28. Discover Card is doing what they can to help with this problem.
I feel totally ripped off and will be reporting this company to the BBB.
Product or Service Mentioned: Bellalabs Cream Free Trial.
Reason of review: Charging my credit credit for additional orders that I was not aware I agreed to.
Monetary Loss: $115.
Preferred solution: Full refund.
BellaLabs Cons: Being scammed, Deceptive advertising.